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FAQs

What is Managed Services?

Managed services is the proactive practice of outsourcing IT management responsibilities and functions. By taking a proactive stance with your network security, systems, and application patching, and by employing comprehensive backup and recovery services. Our Managed Services provides businesses with 24-hour monitoring to immediately identify and correct potential issues as well as to provide remote and onsite maintenance and support.

Why do I need Managed IT Services?

Every business of every size in every industry must take a proactive approach to IT management in order toincrease productivity, reduce downtime, improve cybersecurity,  and achieve better cost predictability.

What are the benefits of Managed Services?

One of the biggest benefits of managed IT services is the cost savings that businesses experience by making business IT support costs more predictable and manageable. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, and state-of-the-art cloud storage and hosting.

What industries does The Solution Point serve?

The Solution Point serves most industries, as business technology is common across industry verticals. We also have specialized knowledge in the needs of industries that have special compliance requirements, such as dental, Clearing Agent, Freight Forwarder, Import, Export and accounting industries as well as specific support systems designed to support all industries that make us a particularly strong partner.

Does The Solution Point provide after hours emergency support?

Yes, The Solution Point provides 7x24x 365 support.

Does The Solution Point help manage my IT assets including hardware and software?

Yes. The Solution Point takes a proactive approach to managing IT assets, including managing the life cycle of hardware and ensuring updated licensing and patching of all software.

What differentiates Solution Point? Why Should I Choose You?

Solution Point is a committed partner with a strong focus on service. We pride ourselves on our ability to understand your business and your customers so that we can customize our service to you and ensure that you are able to provide that same commitment to your customers. We are dedicated to providing predictability of service, cost certainty, and responsiveness. Our organizational maturity, extensive senior talent, expertise, and effective systems will help you achieve your business goals.

What is a Domain Name?

A domain name is the name address of a web site, also known as URL (Uniform Resource Locator). For example, this site’s domain name is Solution Point. When you register a domain name, it will be associated with the computer on the Internet you designate, typically your hosting company’s server.

What is Web Hosting?

Web hosting is the service of storing data that keeps websites up and running for users. Every single website that is online has a host server, and almost all use a web host to manage that storage. Not all web hosts provide the same level of quality, though. Uptime, and data speed and quantity of transfer are the best measures of a host’s success. You can often pay more to get data transferred in higher quantities, faster. Most web hosts offer unlimited bandwidth and disk space at a speed that is perfectly fine for small-to-moderate sized businesses or individuals. For companies with burdensome websites, they may need to seek out a more advanced web host.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What is shared web hosting?

A shared web hosting service is an agreement whereby each user gets a certain portion of total available resources. Multiple domains are hosted by the same server, which means that the server’s capabilities are split between multiple domains. This means that these websites will not experience as robust of performance as a website that has a dedicated server applying all of its resources solely to one website. If requests come in for multiple websites on the same server simultaneously, the server will only be able to transfer so much information at a single time. For low-bandwidth websites, the delays will often be unnoticeable, but for more burdensome websites, the delay can be significant.

What is shared web hosting?

A shared web hosting service is an agreement whereby each user gets a certain portion of total available resources. Multiple domains are hosted by the same server, which means that the server’s capabilities are split between multiple domains. This means that these websites will not experience as robust of performance as a website that has a dedicated server applying all of its resources solely to one website. If requests come in for multiple websites on the same server simultaneously, the server will only be able to transfer so much information at a single time. For low-bandwidth websites, the delays will often be unnoticeable, but for more burdensome websites, the delay can be significant.

What is bandwidth and how much do you need?

Bandwidth is the amount of data that is accessed while viewing a website. Every time a user views a website, data is transferred, and the measurement of that transfer is bandwidth. In general, images, audio files and video files are higher in bandwidth than text. That means that if you have a more burdensome website in terms of bandwidth – if you have lots of video or streaming audio, for example – you have a higher bandwidth requirement than someone with a simple text-only website, or someone with only a few low-resolution images. Some web hosts offer unlimited bandwidth, and some place a cap on it.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Solution Point makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Infosys serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

Why should I hire a web designer (or web design studio)??

To save time. Hiring a web site designer will help you save precious time so that you can concentrate on your business, your vocation, or your organization. Even the best web site software takes time to learn. Many are expensive. Some limit creativity and are not compatible with each other.
A web site designer can implement proven skills to create your web site quickly and efficiently.

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